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This Privacy Statement explains GOExplorer’s practices regarding the collection, use and disclosure of certain information, including your personal information.

 

Contacting Us

For any questions concerning your account, this Privacy Statement or our use of your personal information, cookies or similar technologies, please do not hesitate to contact us by email at GOExplorerTeam@gmail.com.

If you want us to delete or provide you all the information and data related to your personal account, contact us at GOExplorerTeam@gmail.com.

Also, please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

 

Collection of Information

We receive and store information about you such as:

  • Information you provide us: we collect information you provide to us which includes:

    • your name, nickname, email address. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service or participate in surveys or marketing promotions; and

    • information collected when you choose to provide reviews or ratings, text other users, taste preferences, account settings, set preferences, in Your Account or otherwise provide information to us through our service or elsewhere.

  • Information we collect automatically: we collect information regarding you and your use of our service, your interactions with us and our advertising, as well as information regarding your personal device used to access our service (such as smartphones and tablets). This information includes:

    • your activity on the GOExplorer application, such as your current GPS location (also when the app is in background, when the overlay widget is active), your queries and settings;

    • details regarding your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any conversations, and if you call us, your phone number;

    • device IDs or unique identifiers, device and software characteristics (such as type, configuration, operating system), connection information, statistics on page views, referral URLs, IP address and standard web log information.

  • Information from other sources: we might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behaviour.

 

Use of Information

We use the information we collect to provide, analyse, administer, enhance and personalise our services and marketing efforts, to process your registration and to communicate with you on these and other topics. For example, we use the information we collect for:

  • providing localized content, providing you with customized and personalized viewing recommendations for comics we think will be enjoyable;

  • preventing, detecting and investigating potentially prohibited or illegal activities, including fraud, and enforcing our terms;

  • analysing and understanding our audience; improving our service (including our user interface experiences), delivery optimization, content selection and recommendation algorithms;

  • communicating with you concerning our service (for example by email, push notifications and text messaging), so that we can send you news about GOExplorer, details about new features and content available and special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests.

 

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Service Providers: we use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalise and optimise our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyse and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.

  • Promotional offers: we may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

  • Protection of GOExplorer and others: GOExplorer and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of GOExplorer, its users or the public, as required or permitted by law.

  • Business transfers: in connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement. Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

  • While using the GOExplorer service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;

  • Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;

  • Social plugins (including those, for example, offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms. Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

 

Access to Your Account and Profiles

In order to provide you with ease of access to your account and to help administer the GOExplorer service, we implement technology that enables us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the GOExplorer service. To remove access to your GOExplorer account from your device, contact us by email at GOExplorerTeam@gmail.com. Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a mobile device where you used our service, you should log-out and communicate it to our email address here above. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you allow others to have access to your account, they will be able to see your information, including in some cases personal information, such as your watch history, ratings, reviews and account information (including your email address or other information in Your Account).

 

Your Choices

If you no longer want to receive certain communications from us via email, simply write an email to GOExplorerTeam@gmail.com, explaining the reasons of your choice. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to password reset or registrations of new accounts.

You can opt in to receive mobile push notifications from GOExplorer. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off.

To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section (below).

 

Your Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You can most easily do this by contacting us at GOExplorerTeam@gmail.com.

You may also ask us to delete personal information that we hold about you if it is no longer needed to provide the service to you or for other lawful reasons. To do this, or if you have any other question regarding our privacy practices, please contact us at GOExplorerTeam@gmail.com.

 

Security

We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

 

Other Websites, Platforms and Applications

The GOExplorer service may be provided through platforms or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the GOExplorer service through platforms such as gaming systems, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the GOExplorer service.

 

Children

You must be 16 years of age or older to subscribe to the GOExplorer service. In certain jurisdictions, the age of majority may be older than 16, in which case, you must satisfy that age in order to become a member. While individuals under the age of 16 (or more, in certain jurisdictions may utilize the service, they may do so only with the involvement, supervision and approval of a parent or legal guardian.

 

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the GOExplorer service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use of the GOExplorer service through the “Disable account” button in the “User settings” section of the application. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.

 

Cookies and Internet Advertising

We and our Service Providers use cookies, preferences and other technologies for various reasons. For example, we use them to make it easy to access our services by remembering you when you return, to provide and analyse our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

   1. What are cookies and preferences?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.

Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies, like mobile devices’ preferences (i.e. simple data files stored on your mobile device to record your personal data, settings and so on), information databases and others. See below for more information and examples.

   2. Why does GOExplorer use them?

We and our Service Providers may use the following types of data storage:

  • Essential data are strictly necessary to provide our service. For example, we or our Service Providers may use them to authenticate and identify our members when they use our applications so we can provide our service to them

  • Performance and functionality data are not essential, but help us to personalise and enhance your experience with GOExplorer. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these data to collect information about our visitors' use of the GOExplorer service, so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of data will result in limited functionality of our service.

  • Advertising data use information about your visit and use of the applications and website, such as the pages you visit, your use of our service or your response to emails, to deliver ads that are more relevant to you. These types of ads are called "Interest-Based Advertising". Many of the advertising data associated with our service belong to our Service Providers.

 

Last updated: 05 October 2018

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